Shipping policy
Shipping Policy
Domestic Shipping (Australia)
Processing Time: Orders are processed within 1-2 business days after payment is received. Please note that processing times may be extended during peak seasons or promotional periods.
Shipping Method: We offer standard shipping services via reputable carriers to deliver your order safely and efficiently. Shipping times may vary depending on your location within Australia.
Shipping Times:
- Metropolitan Areas: 2-5 business days
- Regional Areas: 5-7 business days
- Remote Areas: 7-10 business days
Shipping Fees: Shipping fees are calculated at checkout based on the weight of your order and your delivery location. We may offer free shipping promotions during certain periods, so keep an eye out for those!
Order Tracking: Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your delivery.
International Shipping
At the moment, we only offer domestic shipping within Australia. We are working on expanding our shipping capabilities to serve our international customers better.
Shipping Policies
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Incorrect Addresses: Please ensure your shipping address is entered correctly during checkout. MULK is not responsible for orders shipped to incorrect addresses provided by the customer.
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Delays: MULK is not responsible for delays in shipping caused by external factors such as weather conditions, customs processes, or carrier service interruptions.
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Lost or Stolen Packages: MULK is not responsible for lost or stolen packages. If you believe your package has been lost or stolen, please contact the carrier to file a claim.
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Returns Due to Unclaimed Packages: If a package is returned to us due to non-delivery and the customer wishes to have it re-shipped, additional shipping fees will apply.
Contact Information
If you have any questions or concerns about your order or our shipping policy, please contact our customer support team at hello@mulk.com.au